Job Description

Overview

A Freight Forwarder is responsible for managing and coordinating the exportation of goods by air or ocean, including all necessary documentation, scheduling, and communication with customers and third-party service providers. This role requires strong organizational skills and attention to detail, as well as excellent communication skills to manage relationships with customers and ensure their satisfaction.

Responsibilities

• Coordinate the exportation of goods by air or ocean, including scheduling with airlines and managing the movement of goods through various transportation channels
• Prepare and process required documentation for customs clearance, including commercial invoices, packing lists, and bills of lading
• Track and monitor shipments, providing regular updates to customers on the status of their shipments
• Manage relationships with customers, ensuring their satisfaction and addressing any concerns or issues that may arise
• Collaborate with other internal departments, such as logistics, finance, and operations, to ensure timely and efficient service delivery
• Ensure compliance with all relevant regulations and laws, including customs regulations and trade laws
• All other duties as assigned

Educational background / Work experience

• Prior experience in freight forwarding, logistics, or a related field is preferred
• Experience in Freight Forwarding is highly desirable

Mathematical Skills

• Ability to perform basic mathematical calculations, such as calculating costs and rates

Other Skills

• Excellent organizational and time management skills
• Strong communication and interpersonal skills
• Attention to detail and accuracy
• Ability to work well under pressure and in a fast-paced environment

Function / Market & Industry Knowledge / Business Acumen / Processes

• Knowledge of air or ocean freight logistics and customs regulations
• Understanding of trade laws and regulations
• Fluency in English is required
• Knowledge of additional languages is a plus

Computer Literacy

• Proficiency in Microsoft Office Suite and CargoWise
• Experience with logistics software and systems is preferred

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Distribution

Industries

• Freight and Package Transportation

Job Tags

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