Job Description

Associate Director Of UHS Operations

The Associate Director of UHS Operations provides strategic direction, leadership, and oversight for the operational functions of University Health Services (UHS); is responsible for developing and implementing business plans that enhance service delivery, improve the patient and customer experience, and ensure financial sustainability; oversees a multidisciplinary team and supports clinical and ancillary services through operational optimization, budget planning, IT coordination, contract management, and compliance with regulatory standards; provides direct oversight of several UHS departments, such as Emergency Medical Services, Pharmacy, Student Health Insurance, Laboratory Services, Radiology, and Physical Therapy.

Responsibilities include:

• Provide operational leadership across UHS administrative, business, and ancillary functions, ensuring alignment with University, federal, and accreditation standards
• Collaborate with UHS senior leadership to develop and execute long-range strategic plans, policies, and procedures
• Manage and mentor department managers and their respective teams, ensuring alignment with organizational goals
• Support operational needs and logistics for Clinical Services in collaboration with the Medical Director, Director of Nursing, and Revenue Cycle Manager
• Support UHS budget development, forecasting, and financial performance tracking in partnership with the University's centralized finance team
• Analyze cost containment opportunities and identify potential revenue sources
• Present financial plans and performance data to UHS and Student Affairs leadership
• Evaluate and optimize operational workflows to improve patient care delivery, staff efficiency, and customer satisfaction; track and analyze performance metrics
• Manage UHS safety programs and ensure compliance with all federal, state, University, and accreditation regulations; maintain and update the UHS Emergency Response Plan
• Serve as the primary liaison between UHS and University IT to lead projects and support UHS IT needs
• Partner with facilities staff and departments to maintain and improve UHS physical spaces and equipment
• Manage UHS contracts in partnership with University Procurement; negotiate and oversee agreements with third-party vendors
• Recruit, hire, train, supervise, schedule, and evaluate UHS administrative and ancillary staff; ensure operational adherence to collective bargaining agreement provisions; provide mentorship and professional development opportunities while managing performance and workflow priorities
• Address and resolve customer, patient, and parent concerns related to departments under oversight
• Anticipate communications and marketing needs and collaborate with communications teams to support outreach strategies
• Develop and maintain dashboards and reporting tools to monitor and present operational, financial, and clinical performance; use data analytics to drive decisions and recommendations for continuous improvement

Minimum Education, Work Experience & Required Certifications: Bachelor's Degree 10+ years of relevant experience, includes 5+ years of supervisory experience; or an equivalent combination of education and experience. Required Certifications: None.

Background Checks/Clearances: Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

Salary & Benefits: The salary range for this position, including all possible grades, is $86,300.00 - $129,500.00. Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

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