Job Description

Greetings!!

This is Piyush, IT Recruiter at Jconnect Inc.

I'm looking for an Business Desk Support Analyst with our client. Please find job description below.

Job Title Business Desk Support Analyst

Location Calgary Alberta, Canada Onsite

Type Contract

• Assisting application users with:
• Step by step guidance for specific production accounting tasks related to the application.
• Providing initial diagnosis and assists in resolving incidents by using a knowledge base.
• Correctly diagnosing and resolving pre-defined incident types.
• Responding to emails in a timely manner.
• Provide clients with contact numbers when required.
• Providing clients with contact information for government ministries and industry.
• Assisting clients to navigate through various government webpages.
• Assisting in testing a monthly release of the application:
• Create test cases.
• Run and record results of test cases.
• Incident Management:
• Uses incident management tool to document client interactions. o Assign issues to 2"d level Subject Matter Experts. o Use incident management tools to keep management abreast of trends or any issues that arise.
• Keeps clients updated of status of issues.

If you are interested, please send me your updated resume ASAP with below details :

Best Regards,

Piyush Sri

Jconnect Infotech Inc.
168 Barclay Center Ste. 347
Cherry Hill, NJ 08034

Phone: 856-569-1699 | LinkedIn | Mail | Company Page | Skype

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