Job Description

• Answer phone calls and respond to guest inquiries in a courteous and professional manner
• Maintain the cleanliness and organization of the host stand, entrance, and lobby area
• Assist in setting the tone for service by helping with ambiance (lighting, music, temperature) and ensuring the entryway reflects our standards
• Handle guest requests, feedback, and complaints with grace and urgency, escalating to management when necessary
• Collaborate with the team during opening, closing, and peak service periods to ensure a seamless guest experience

REQUIRED QUALIFICATIONS:

• Minimum 1 year of experience as a host or in a guest-facing hospitality role preferred
• Exceptional communication and interpersonal skills with a naturally warm and welcoming personality
• Comfortable using reservation management platforms (e.g., Resy, OpenTable, or similar systems)
• Strong organizational skills and attention to detail, especially in a fast-paced environment
• Calm and composed under pressure, with the ability to multitask and manage shifting priorities
• Flexible availability, including evenings, weekends, and holidays
  Professional appearance and demeanor, with a commitment to delivering outstanding hospitality

The Estate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

The Estate Yountville is an equal opportunity employer (Minorities/Females/Disabled/Veterans)

PM22

Compensation details: 20 Hourly Wage

PI9179a6b33670-30492-37550276

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