Job Description

About Us:
We are a mission-driven organization dedicated to improving the lives of children and families through access to compassionate mental health services and resources. We believe in the intrinsic value of every team member and are committed to fostering a collaborative, creative, and supportive workplace culture.

About the Role:
We are currently seeking a Bilingual Client Concierge to join our Client Services team in Torrance. This front-line role is essential in guiding clients through intake, coordinating care, and maintaining consistent engagement and follow-up throughout their service journey.

What You'll Do:

• Greet and assist clients and their families during intake

• Verify eligibility for services and provide external referrals as needed

• Collaborate with clinical staff to ensure timely and accurate service coordination

• Perform wellness check-ins and coordinate support services such as transportation

• Maintain accurate documentation in client records and case management systems

• Support the Client Services Department in day-to-day operations

What We're Looking For:

• Bilingual in English and Spanish (Required)

• Compassionate, patient, and professional communicator

• Prior experience in a healthcare, nonprofit, social services, or community-based setting is a plus

• Strong organizational skills and attention to detail

• Comfortable using technology (Microsoft Office, databases, case tracking software)

• Able to work onsite in Torrance, Monday through Friday

Why Join Us:

• Be part of a values-driven team making a real difference

• Competitive hourly pay and a clear path to full-time hire

• Full benefits package upon conversion (including medical, dental, vision, and 401k)

• Supportive, collaborative workplace culture
  

Desired Skills and Experience

Client Intake & Engagement

Bilingual Communication (English/Spanish)

Care Coordination

Customer Service

Community Outreach

Eligibility Verification

Wellness Check-Ins

Documentation & Recordkeeping

Microsoft Office (Word, Excel, Outlook)

Case Management Software (e.g., Salesforce, EHR/EMR platforms)

Time Management

HIPAA Compliance

Crisis Intervention Support

Team Collaboration

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

Hourly pay, Full time, Local area, Monday to Friday,

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