Job Description

Job Description

Job Description

Please include a cover letter so we can get to know you better and understand why you believe you will be a good fit for our team! (Applications without a cover letter will not be considered)

Who We Are: Ally Behavior is a dynamic and rewarding place to work that offers superior growth and leadership opportunities in a supportive, engaging environment. We are a full-time, center-based, early intervention Applied Behavior Analysis (ABA) therapy program serving children with autism ranging from 18 months to 6 years of age. Our mission is to deliver the highest quality therapy to help our early learners reach their potential to communicate, improve social skills, and prepare for academic success. The children we serve are at the heart of everything we do and we are passionate about our commitment to having a meaningful impact in the lives of our children and their families. We have a unique and collaborative start-up culture that is driven by our diverse team of professionals and our core values of Serving Others, Treatment Excellence, All One Ally, Resourceful in Finding Solutions, and Striving to Grow.

We Are Looking For Someone Who:

• Likes to move at a fast pace, ability to operate in an evolving workplace environment
• Has experience using CRM software and tracking/managing potential clients
• Has fantastic interpersonal skills and is excited to speak with new people
• Is comfortable speaking with parents over the phone
• Respects process, can remain diligent and thorough when moving throughout the enrollment process
• Has keen attention to detail, excellent organizational and problem solving skills

Job Summary: Ally Behavior is looking for a Customer Success Specialis t who can support a variety of needs within the company's outreach department. The department is responsible for the company's overall growth, reaching children in need, and educating families of our community. Candidates for this role should expect to assist with the enrollment process at all stages and overall support for the families we serve.

What You Will Be Responsible For:

• Adhering to enrollment practices as it pertains to the education of the services we provide and moving families throughout the stages of enrollment
• Taking ownership of the client enrollment pipeline
• Understanding of the field of ABA and conveying how the services we offer may be of interest to a family or client in need
• Assisting with and helping to improve the enrollment process and experience
• Hitting set metrics related to company growth and enrollment
• Supporting external and internal communications efforts that help enrich culture and experience for the families we serve

What You Will Bring:

• The ability to juggle multiple projects at a time while maintaining professionalism and high quality written and oral communication skills
• Our ideal candidate is an energetic, outgoing person looking to make vital contributions to a growing business
• Familiarity with CRM platforms such as FreshSales, Salesforce or Hubspot

• Track record of being assertive, organized, and effective when interacting with with referral sources and customers
• Bachelor's Degree required (Public Relations, Marketing, Healthcare, and/or Communication with relevant experience)

• You are compassionate and have a high EQ - we work with families who have children with developmental delays. You take pride in excellent customer service and patient experience.
• You possess a deep desire to contribute to the company's traditional and non-traditional digital presence

• You like to work really hard and aren't just collecting a paycheck and letting the time pass. Excellent performance and building something special is what you find most fulfilling in life. If you have a project on your plate, you won't stop because it's 5pm.

• You are self-motivated and want to move up and grow with our ever-expanding company.

• Ability to work in a fast-paced, always changing environment, and willingness to do whatever is needed to achieve our company's mission
• Strong and fluent written and oral communication skills. This should shine through in your cover letter - show us your style and professionalism.

• Must be able to pass MD/VA state and FBI background check in addition to a sex offender background check

We are a successful company with a start-up mentality. We hire the smartest, hardest-working people that we can and take pride in our culture. If you are looking to push paper and do the minimums, this isn't a good fit for you. We have high expectations, and we reward results. Our company is mission-driven and growing every day. The right candidate is excited by challenges and will thrive in our exciting, fast-paced culture.

What We Offer When Joining Our Team:

• Salaried, full-time position; starting salary ranges from $50,000 - $60,000 annually
• Guaranteed semi-monthly paycheck (24)
• 18 days of paid time off plus 9 paid holidays
• CEU assistance and professional development opportunities
• Medical +HSA, Dental, and Vision coverage through Cigna
• 401(k) plan with company match.
• Short-Term Disability (100% Employer-Paid) & Long-Term Disability
• Employee Assistance Program
• Term-Life/AD&D Insurance
• Whole Life Insurance
• Critical Illness with Cancer Insurance
• Accident Insurance
• Hospital Confinement Insurance

Note: This position is NOT eligible for Visa sponsorship.

Ally Behavior is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status or any other legally protected status.

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