Job Description

Job Description

Job Description

Ideal Candidate: a very quick learner who can multitask with exceptional organization, a neat, professional presence, and excellent customer service & verbal communication.
We’re a fast-paced, patient-focused Wellness Center seeking a dynamic, self-motivated, and friendly Front Desk Receptionist to join our team. You’ll be the first impression for clients—keeping schedules tight, communication clear, and the front desk running smoothly.
What you’ll do
Key Responsibilities:

• Warmly greet patients and ensure they feel welcome and comfortable
• Schedule/manage appointments and waitlists; confirm/reschedule as needed
• Handle calls, emails, and inquiries promptly and professionally
• Assist with intake forms and treatment/product questions
• Share service, promotion, and product information accurately
• Keep the front desk & lobby neat, organized, and stocked
• Facilitate smooth communication between patients and medical staff
• Process payments, update patient records, and protect confidentiality (HIPAA-compliant)
• Address patient concerns with patience and empathy; escalate when appropriate
• Learn new systems and products quickly; retain key info and SOPs
• Support daily operations and contribute to monthly team goals

Required

• 1+ year in a fast-paced front desk or customer service role (medspa/medical preferred)
• Quick learning ability and strong multitasking under pressure
• Exceptional verbal and written communication; well-spoken and professional
• Outstanding organization, time management, and attention to detail
• Neat, polished, and reliable; positive, team-first mindset
• Comfortable with scheduling/POS software (or eager to learn)
• Flexibility for weekdays, some evenings, and weekends

Preferred
* Experience in medspa/wellness settings

*Familiarity with EMR/EHR, payment reconciliation, and retail add-ons

Benefits :

• Competitive hourly rate.
• Growth opportunities and skill development
• Service/product discounts
• Positive, supportive team culture

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