Job Description

Health Center Assistant - Springfield, MO

Planned Parenthood Great Rivers (PPGR) is seeking a Health Center Assistant in Springfield, MO. This full-time, benefits-eligible position reports to the Health Center Supervisor and offers a compensation range of $17.25-$18.70/hour. Must have or obtain the Flu, COVID Vaccines and Booster!

PPGR offers a robust benefits package including employer paid healthcare, vision, dental, life insurance, mail-in pharmacy benefits, well-being rewards, paid parental leave, retirement plan, and generous paid time off. Employee paid/voluntary benefits include Aflac policies and additional life insurance coverage.

Position Purpose: The purpose of this role is to support the delivery of comprehensive sexual and reproductive healthcare at Planned Parenthood Great Rivers. This position requires a combination of skill, flexibility, and a willingness to work collaboratively. It requires a compassionate individual with demonstrated communication skills and clinical proficiency.

Planned Parenthood believes that reproductive self-determination and the right to privacy are core human freedoms. Our mission is to provide comprehensive sexual health care through the provision of education, advocacy, and clinical services that are affordable, accessible, and available to all women, men, and youth in the community, regardless of the individual's income, race, marital status, religion, gender identity, sexual orientation, or residence. Does this sound like you?

A strong commitment to Planned Parenthood's mission and values

The ability to demonstrate respect, relate to, and care for diverse populations and communities

Excellent customer service skills and a commitment to providing the highest quality of compassionate care for patients

Demonstrated clinical proficiency, organizational, analytical, and interpersonal communication skills

Qualifications:

High School Diploma

Experience in customer service or health care preferred

MA Certification preferred, Phlebotomy a plus

Experience with Epic

Schedule: Monday Saturday; 40 hours a week, 8-hour shifts

Essential Functions and Responsibilities:

Consistently demonstrate appropriate service behaviors in interactions with patients and colleagues

Actively contribute to an inclusive workplace culture by working collaboratively as a valued member of the care team

Proactively work to resolve conflict and perform service recovery, as needed

Administrative duties include answering phones, making appointments, taking messages, transferring records for patients, and ensuring completion of health center records and required forms

Perform patient medical and social history intakes and provide education as indicated for the services patients are seeking, as directed by the supervisor/clinician on duty

Complete basic lab work and follow procedures as required

Provide patients with non-judgmental pregnancy options counseling and make referrals for services based on the patient's choice

Assist licensed medical staff with the delivery of reproductive care as needed

Perform all recordkeeping duties related to patient care with accuracy

Perform housekeeping and stocking duties as needed

Complete HIPAA and OSHA training and other training as required

Travel to other health centers within the affiliate as needed

PPGR maintains a strict policy prohibiting discrimination on the basis of race, color, religion, sex, pregnancy or pregnancy-related conditions, age, sexual orientation, gender identity or gender expression, economic background, national origin, citizenship, disability, marital or relationship status, military service or veteran status, or any other characteristic protected under applicable federal, state or local law.

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