Help Desk Specialist Job at Perspektiv Design, LLC, Middleton, WI

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  • Perspektiv Design, LLC
  • Middleton, WI

Job Description

Job Description: Help Desk Specialist

Job Responsibilities:

  • Provide technical assistance and support to staff and clients regarding IT issues and inquiries.
  • Install, configure, and troubleshoot hardware and software systems.
  • Respond to service tickets and resolve technical problems efficiently.
  • Collaborate with IT team members to escalate and escalate complex issues.
  • Maintain accurate records of all IT support activities.

Essential Qualifications:

  • Minimum of 1 year of experience in IT support or help desk role.
  • Proficiency in troubleshooting hardware, software, and network issues.
  • Excellent communication and customer service skills.
  • Strong problem-solving abilities and attention to detail.
  • Knowledge of ITIL best practices is a plus.

Desired Experience:

  • Experience with remote support tools.
  • Familiarity with ticketing systems and IT service management.
  • Certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are advantageous.

Salary & Benefits:

  • Salary Range: $85,000 - $110,000 per year
  • Benefits package including health insurance, retirement plan, and paid time off.
  • Opportunities for professional development and career growth within the organization.

Job Tags

Remote work,

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