Help Desk Technician (Remote) Job at MISTY'S ANGELS HOME HEALTH CARE, Virginia Beach, VA

WTAxZXdXVElySzFVR1VjNTZxQzhSTHorcVE9PQ==
  • MISTY'S ANGELS HOME HEALTH CARE
  • Virginia Beach, VA

Job Description

Job Description

Job Description

This is a remote position.

As a Helpdesk Technician, you will be the frontline hero in our IT support team, providing exceptional technical assistance and solutions to our users. Your role is crucial in ensuring that our technology runs smoothly and efficiently, allowing everyone to focus on their work without interruption. You will tackle a variety of technical issues, from software troubleshooting to computer management, and play a key role in maintaining our IT infrastructure.

What you’ll do

Provide top-notch technical support to users via phone, email, and in-remote interactions.

Troubleshoot software and hardware issues across various operating systems including Windows, macOS, and Linux.

Manage computer networks and ensure seamless connectivity through VPNs and firewalls.

Assist with desktop support tasks, including setup and configuration of mobile devices.

Utilize tools like BMC Remedy, ServiceNow, and Jira for ticket management and documentation.

Conduct analysis of system performance to identify areas for improvement.

Collaborate with the IT team on network administration tasks involving TCP/IP, DNS, and LAN configurations.

Maintain Active Directory accounts and manage Group Policy Objects (GPO) for user permissions.

Requirements

Strong communication skills with a customer service-oriented mindset.

Proficiency in Microsoft Office Suite and familiarity with Microsoft Windows Server environments.

Experience with SCCM (System Center Configuration Manager) for software deployment.

Knowledge of Merak networking solutions and firewall configurations.

Understanding of TCP protocols and network troubleshooting techniques.

Job Tags

Work at office,

Similar Jobs

Earl Stewart Toyota

Auto Body Technician Job at Earl Stewart Toyota

Earl Stewart Toyota is hiring and we want to talk to you!About UsWorking at Earl Stewart Toyota means you have a true career path to follow... even if it leads you beyond our company to a new field or career. We innovate. We learn from our team members to grow as ...

Workout Anytime Franchising Systems, LLC

Fitness Consultant Job at Workout Anytime Franchising Systems, LLC

 ...Employment type FulltimeJob function OtherIndustries Wellness and Fitness ServicesReferrals increase your chances of interviewing at...  ...Systems, LLC by 2x.Get notified about new Fitness Consultant jobs in Hixson, TN .Hixson, TN $3,000.00$4,000.00 3 months ago... 

United Parcel Service

Warehouse Worker - No Interview Required Job at United Parcel Service

Seasonal Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy and you could even schedule your first day of work within 10 minutes! The steps are simple: 1) Provide some basic information to start the application process. 2) Watch...

ADEX Healthcare Staffing LLC

Travel Operating Room RN (Circulator & First Assistant) Job at ADEX Healthcare Staffing LLC

 ...amenities, making it an attractive destination for healthcare professionals. The city provides excellent dining, entertainment, and outdoor recreation opportunities along with a lower cost of living compared to many major metropolitan areas. Adex Job ID #953990. Pay... 

Hilton

Hilton Hotel Brands - Front Desk Agent $16-$35/hr Job at Hilton

 ...hiring immediately, appy now.A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Full and part time postions...