Job Description

• Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.

• Initiate and engage in conversations in a professional and friendly manner

• Administer expert massage and body treatments for various purposes and needs and in the specific time frame given.

• Provide consistent professional treatments as directed in training classes and accepted certification practice.

• Properly care for equipment and product used

• Communicate and describe in an articulate manner the spa offerings

• Compare and contrast the different services on the menu

• Recommend and up-sell services at the spa facility on property

• Handle guest questions and concerns with professionalism and courtesy

• Respond to guest requests immediately, accurately, and appropriately

• Understand the importance of and committed to continuing education

• Works unsupervised for extended period of time

• Uphold all protocols for set-up and cleanliness of treatment rooms.

• Understand that as a representative of the Spa they will maintain a healthy appearance and a positive attitude

• Maintain a clean, safe, stocked and well-organized work area. Including extensive in-between client cleaning procedures.

• Maintains well maintained spa appearance, cleanliness and ability to work entire shift in a mask as directed.

• Comfortable around guests who may be in a state of undress

• Perform other tasks as assigned by Manager or Assistant Manager.

• Ability to trouble shoot and problem solve problems in fast paced environment

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