Job Description

Job Title: Network Support Specialist

Location: Kendall Campus

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job ID: 1008688
Job Details Job Family STAFF - Support Non-Exempt (SNE) Grade 14 Salary $28.53 - $35.66 Department Telecommunications and Operations Reports To Telecom Support Supervisor Closing Date October 14, 2025 FLSA Status Non-Exempt First Review Date August 22, 2025Position Overview

The Network Support Specialist performs moves, additions, changes, and provides continued support for all network and telephony equipment. This position works closely with the Telecom Support Supervisor to establish maintenance procedures, including preventative maintenance policies and schedules.

What you will be doing

Ensures the development and use of an effective preventative maintenance program suitable to meet operational objectives
Develops troubleshooting and flowcharts for technical use in localizing and identifying probable trouble and/or faculty components for network
Installs and configures network equipment
Recommends changes and upgrades to college and communications network systems
Recommends and implements approved installation and maintenance standards and policies
Assesses current services and operations for maximum efficiency, improvements installation / maintenance production and customer satisfaction
Provides technical support and assists in monitoring and analyzing usage and system traffic, prepares reports for the managers
Ensures integrity (completeness and accuracy) of the cabling infrastructure documentation
Determines communication systems needs in a particular area
Performs other duties as assigned

What you need to succeed

Four (4) years of related Information Technology experience supporting network equipment and infrastructure
All degrees must be from a regionally accredited institution
Knowledge and understanding of college organization, goals and objectives, and policies and procedures
Ability to install network switches, IP phones, wireless access points and other network-attached devices.
Ability to install, maintain, and troubleshoot uninterrupted power supply (UPS) equipment
Ability to troubleshoot equipment failure and network outages
Ability to write reports, technical documentation, and procedure manuals
Must have complete understanding of TCP / IP network and related protocols
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization
Ability use sound judgement to generate and evaluate alternative and takes action
Ability to relate with people from varied background and be sensitive to cultural diversity, race gender, disability and other
Must possess a valid drivers license
Ability to work in a multi-ethnic and multi-cultural environment with students, faculty and staff

Preferences

Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, will receive preference and priority for this job vacancy. In addition, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements outlined in this job vacancy and are encouraged to apply for the positions being filled.

Essential Position

• This function/position has been designated as essential. This means that when the College is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at the College.

Additional Requirements

The final candidate is to successfully complete a background screening and reference check process.

Miami Dade College

Job Tags

Full time, Temporary work, Part time,

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