Network Support Specialist Job at One Step Retail, Phoenix, AZ

WTA5ZHlHekdwYWhlR0VNKzVxVzdTckQrcGc9PQ==
  • One Step Retail
  • Phoenix, AZ

Job Description

We are a solid, privately-owned company where people enjoy what they do — and who they do it with. Our team sticks around, with an average tenure just shy of 10 years. That kind of loyalty doesn’t happen by accident. We are rooted in a strong culture and shared core values. We care about our team, our customers, and each other. If you’re someone who has a passion for advancing business and improving lives through technology, values trust, integrity, and a place where your contributions matter, you’ll feel right at home here. We are looking for an experienced Service Desk Technician to join our Support team. This role requires excellent communication skills, strong technical expertise, and a commitment to delivering outstanding customer service.

SKILLS, KNOWLEDGE & ABILITIES

Must be a quick learner (certifications strongly preferred) Excellent, positive communication skills Credentials in: Windows OS, firewalls, security, antivirus Strong knowledge of DOS, Windows 2000, Windows XP, Windows 7, Server 2003, and Server 2008 Experience installing, configuring, and troubleshooting Windows networks Experience installing, configuring, and troubleshooting routers, hubs, and switches Experience with SQL databases and NoSQL databases MongoDB experience is a plus Retail experience (e.g., ringing sales, receiving, physical inventory) 2+ years of help desk experience Willingness to participate in after-hours schedule rotation

RESPONSIBILITIES

Install and troubleshoot Windows 2000, XP, Windows 7 workstations, and Servers 2003/2008 Install and troubleshoot stand-alone, LAN, and WAN systems, including VPNs Install and troubleshoot firewalls, routers, hubs, and switches Configure networks fully, including adding users, configuring RAS, TCP/IP, and printing environments Perform hardware assembly, installations, and repairs Install and configure software (Retail Pro, Teamwork, CounterPoint, ancillary products, MS Office, utilities, etc.) Test and repair customer hardware Provide customer on-site repairs as needed Deliver technical phone support Maintain current software credentials (Retail Pro/Teamwork/CounterPoint certifications, etc.) Participate in after-hours support rotation

BENEFITS

Health, Dental, and Vision Insurance 401(k) with match Aflac, Life, and Personal & Accident Insurance Training & Development Holiday games & parties Generous Paid Vacation & Sick Leave Opportunities for Advancement & Professional Growth This is an external-facing position — strong customer service skills are required. We’d love to hear from you! Submit your resume and salary history today. Equal Opportunity Employer One Step is an Equal Opportunity Employer. The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, political affiliation, marital status, genetics, protected veteran status, sexual orientation, gender identity, or any other non-merit factor. #J-18808-Ljbffr One Step Retail

Job Tags

Similar Jobs

China Global Connections

Primary School Teacher Job at China Global Connections

We are looking for a Primary School Teacher for an International School based in Chongqing. This is a full-time position starting from...  ...RMBFlight allowance of up to 10,000 RMB/yearPublic holidaysFully paid Summer and Winter holidaysMedical insuranceRelocation feeChild tuition... 

Epic Travel Staffing

Travel Nurse (RN) Med/Surg (Medical-Surgical) Job at Epic Travel Staffing

Epic Travel Staffing is hiring a Travel RN - Neuro Med/Surg Acute Shift: Nights/ 7p-7a, 12x3, 36hrs/week, with weekend and holiday rotation Length: 18 Weeks Weekend Requirement: Every other weekend, Saturday and Sunday are considered the weekend both shifts...

PCSB

Consumer Loan Officer Job at PCSB

 ...Consumer Loan Officer Clarinda Iowa The successful candidate will be a customer service and solution oriented team member. Essential...  ...business and/or finance Service/retail industry; banking experience, preferred Excellent verbal and written communication... 

Divine Global Solutions

UPS Sales associate Job at Divine Global Solutions

 ...Job Description Job Description Full job description The Part-Time UPS Store Associate delivers excellent customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment,... 

Diamond in the RUFF

Doggy Daycare Attendant Job at Diamond in the RUFF

 ...etc.), cleaning up after them and caring for their every need. You must also be physically fit and able to work on your feet and be outdoors in all types of great NE weather, as well as clean and sanitize the facility, all day, every day. You should be experienced (...