Job Description

Job Description

Job Description

Senior Operations Manager

Summary: As the Senior Operations Manager, you will oversee the daily operations of our Bensenville, IL location to ensure efficiency and profitability. This position is responsible for developing and implementing operational strategies, policies, and procedures to achieve organizational goals. The Senior Operations Manager will also be responsible for optimizing processes and leading teams to deliver high-quality products or services. Additionally, this position will collaborate with other departments, such as finance, human resources, and sales, to streamline operations and drive business growth. Strong leadership, strategic planning, and problem-solving skills are crucial for this role.

Essential Duties and Responsibilities:

• Championing Organizational Culture: Establishing and reinforcing the organization’s core values while creating opportunities for growth and development, nurturing strong, cohesive teams that align with the company’s mission.
• Driving Employee Engagement: Cultivating a transparent and open communication environment, consistently recognizing, and rewarding team contributions, and fostering a positive company culture that energizes employee commitment and performance.
• Operational Efficiency: Streamlining workflows by applying Lean and Six Sigma methodologies, eliminating inefficiencies and non-value tasks, and significantly enhancing productivity across the organization.
• Leading with Accountability: Overseeing processes and teams by establishing clear expectations, maintaining accountability, and driving individuals to achieve operational excellence consistently.
• Innovate and standardize processes for diagnosing, repairing, and preparing used games, establishing new quality and turnaround time benchmarks.
• Demonstrated expertise in Lean and Six Sigma methodologies, including DMAIC (Define, Measure, Analyze, Improve, Control) or similar problem-solving frameworks. This includes a deep understanding of tools such as process mapping, root cause analysis, statistical analysis and 5S.
• Develop, disseminate, enforce, and monitor Standard Operating Procedures (SOPs), ensuring successful implementation for consistent execution.
• Drive effective communication strategies to clearly articulate goals, objectives, and changes, ensuring organizational alignment and a culture of continuous improvement.
• Accountable for guiding the team through transitions with practical change management techniques, fostering a culture of adaptability, innovation, and high performance.
• Oversee talent management, from recruitment to development, to build a skilled, motivated team aligned with operational goals.
• Elevating Team Skills: Designing and implementing comprehensive training programs that are engaging, accessible, and customized to accommodate diverse learning styles, empowering team members to thrive and grow professionally.
• Perform additional duties and responsibilities assigned by management.

Qualifications:

• Proven experience in SOP development. Lean, Six Sigma, or similar methodology expertise is highly preferred.
• Exceptional leadership skills, capable of handling recruitment, training, and performance appraisals, with a strong focus on setting and managing expectations for staff.
• Demonstrated ability to foster a team environment, work collaboratively, and communicate effectively across all levels of management.
• Innovative and efficient, with a proactive approach to developing and implementing systems and processes that enhance operational efficiency and productivity.
• Strong analytical, problem-solving skills, and proficiency in Microsoft Office applications, especially MS Word & Excel.
• Ability to work independently, manage multiple tasks, and maintain a strong customer service focus in an onsite setting.
• Willingness to travel up to 10% for business needs.
• Demonstrated agility and resilience in a fast-paced work environment, with a clear focus on accountability and results.

Compensation and Benefits:

• Competitive salary; commensurate with experience.
• Casual work environment.
• Paid Holiday, Vacation and Sick.
• Medical, Dental, Vision, FSA, 401(k) with match, and numerous other benefit options available.

Equal Employment Opportunity Statement

H. Betti Industries, Inc, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Betson Enterprises is the leading coin operated distributor of amusement and vending equipment, coin operated parts, and service in the United States since 1934. Betson Enterprises is a division of H. Betti Industries, Inc., with around 350 employees, 12 distribution offices located across the United States and over 90 years’ experience and leadership in the coin operated industry. Betson Enterprises offers amusement, music, prize merchandisers, and vending equipment. Betson also distributes coin-operated parts, provides technical service and repair, and customized financing. Imperial International, a division of H. Betti Industries, Inc. is the largest wholesale distributor of billiard products and accessories in the United States.

Company Description

Betson Enterprises is the leading coin operated distributor of amusement and vending equipment, coin operated parts, and service in the United States since 1934. Betson Enterprises is a division of H. Betti Industries, Inc., with around 350 employees, 12 distribution offices located across the United States and over 90 years’ experience and leadership in the coin operated industry. Betson Enterprises offers amusement, music, prize merchandisers, and vending equipment. Betson also distributes coin-operated parts, provides technical service and repair, and customized financing. Imperial International, a division of H. Betti Industries, Inc. is the largest wholesale distributor of billiard products and accessories in the United States.

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