Job Description

Overview Join to apply for the Remote Inbound Customer Service Representative role at CCC Intelligent Solutions . CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. Learn more about CCC at The Role CCC is seeking full-time Remote Inbound Customer Service Representatives. This role assists medical providers, patients, and billing services by answering inbound calls and providing clear, helpful information about services and claims. All required equipment is provided. This role is benefits eligible beginning on day 1 (medical, dental, vision, retirement with employer matching, internet stipend, and more) with a starting wage of $19.00 per hour, with the ability to earn more. Drive results and get rewarded—earn up to $300 in monthly incentives and extra PTO by meeting performance goals. With a clear path to advancement, you can achieve pay increases within your first year. Our performance-driven culture recognizes and rewards effort with year-round prizes and appreciation, and you’ll also be eligible for an annual bonus of up to 7%. Key Responsibilities Respond to incoming claim calls and log data into our proprietary medical bill review system Regularly operate across multiple systems and applications to support daily responsibilities and ensure seamless task execution Provide explanation of benefits, services and claims/reimbursement procedures Interface with providers, patients, billing services and insurance adjusters in a professional manner Maintain a quiet and professional work environment free of distractions Experience working in a metrics-driven environment Adhere to a consistent work schedule: Monday – Friday, 8:30 AM to 5:00 PM CT, with one late shift per week extending to 7:00 PM CT. Start times typically range from 8:00 to 8:45 AM CT, with flexibility for minor adjustments as needed Maintain a reliable remote setup with broadband or fiber internet from a reputable provider, offering at least 25 Mbps download and 15 Mbps upload speeds Requirements 1-2 years prior inbound call center customer service experience Excellent verbal and written communication skills Attention to detail High school diploma or equivalent Strong technical aptitude Proven ability to manage high-volume inbound calls while capturing detailed and accurate notes Proficiency in Microsoft Office applications (Outlook, Word, Excel, Microsoft Edge) Ability to learn basic medical terminology Ability to work independently No prior medical insurance experience is required; training is provided Reliable, distraction-free workspace; full availability, focused attention, and accurate documentation are essential About CCC’s Commitment to Employees CCC Intelligent Solutions understands that our employees play an integral role in our vision. Our values include Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success. CCC offers competitive compensation and benefits to support you and your family, including: 401K match, paid time off, annual incentive plan performance bonus, comprehensive health insurance, adoption assistance, tuition reimbursement, wellness programs, stock purchase plan options, and employee resource groups. If you require reasonable accommodation to complete a job application, please contact (800) 621-8070. Job Details Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Software Development #J-18808-Ljbffr CCC Intelligent Solutions

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