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Sales Floor Supervisor - Brandon Town Ctr 2 weeks ago Be among the first 25 applicants General Description As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs. Primary Responsibilities Customer Service & Sales – Directs customer service and sales activities in store; resolves customer issues and concerns. Models and holds team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately. Store Merchandise Standards – Manages merchandise standards through Put to Fixture, SET, and Visual process execution. Maintains high merchandise presentation standards, actively leads the team in planning and execution of all merchandise and visual elements. Includes pricing and signing processes, promotes company merchandise strategy and identifies local opportunities to drive sales, and oversees clean recovery standards for the sales floor and fitting room processes. Omnichannel – Trains, mentors and coaches all associates on jcp.com, pickup location processes and transaction procedures related to delivery and return of jcp.com orders. Manages Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within prescribed time periods. Monitors and shares omnichannel reporting metrics and takes action to resolve issues. Specialty Businesses – Drives profitable sales growth in Fine Jewelry, Mattress, and Window businesses by leading and engaging associates. Responsible for specialty associate training, care/protection plans, and SET processes, monitoring productivity standards, identifying sell‑through opportunities and remerchandising. Oversees proper execution of defective and return‑to‑vendor activities to reduce shrink. Team Development – Teaches, trains and coaches associates. Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions. Acts as a coach in the moment and addresses performance issues. Performance Standards – Consistently meets established performance standards including shrink and safety initiatives, omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance. Core Competencies Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices. Hears ideas and suggestions, applies appropriate ones, champions new initiatives and encourages others to stretch beyond current capabilities. Thinks Critically: Demonstrates business and functional expertise, stays current with industry developments and uses learning to drive company goals. Gathers necessary information to fully understand scope, applies critical thinking to develop options, identify assumptions, consider impacts, and use fact‑based analysis to guide decision‑making. Demonstrates Leadership: Creates an environment that fosters teamwork, recognizes accomplishments, respects differences, holds self and others accountable, and creates a culture of development by coaching and teaching. Takes Accountability: Builds relationships through consideration, listens first, develops positive inclusivity and takes responsibility for excellent customer experiences. Implements with Excellence: Prioritizes short and long‑range plans, implements projects well‑organized and efficient, seeks feedback, delegates work and communicates plans and expectations. Drives Results: Shows urgency, sets aggressive goals, takes risks, delivers results, creates a culture of continuous improvement. What You Get If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, eligible associates receive additional compensation. For more details, visit About JCPenney JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the company’s product assortment meets customers’ everyday needs and helps them commemorate special occasions with style, quality, and value. The company offers fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. Over 50,000 associates worldwide serve customers via jcp.com and more than 650 stores. In 2022, JCPenney celebrated 120 years as an iconic brand, continuing its legacy of community engagement. Pay Range USD $21.00/hr – USD $26.25/hr. Seniority level Mid‑Senior level Employment type Full‑time Job function Sales and Business Development Retail #J-18808-Ljbffr JCPenney

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