Job Description

Overview Sales Floor Supervisor - Ocean County Mall at JCPenney. The Sales Floor Supervisor is accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing merchandise standards and execution, and training/developing associates to execute sales-building programs. Primary Responsibilities Customer Service & Sales - Directs customer service and sales activities in store; resolves customer issues; models and holds the team accountable for outstanding customer service. Ensures staff is scheduled appropriately to maximize sales and service. Store Merchandise Standards - Manages merchandise standards through Put to Fixture, SET, and Visual processes. Maintains high merchandise presentation standards and leads planning and execution of all merchandise and visual elements, including pricing and signing. Identifies local opportunities to drive sales and oversees recovery standards for the sales floor and fitting rooms. Omnichannel - Trains and coaches all associates on jcp.com processes, including in-store pickup, delivery, returns, and Ship from Store. Manages Buy Online Pick Up In Store and Curbside Pickup processes within the prescribed timeframes. Monitors Omnichannel metrics and takes action to resolve issues. Specialty Businesses - Drives profitable growth in Fine Jewelry, Mattress, and Window businesses; leads specialty training and care/protection plans; manages SET processes and productivity standards; identifies sell-through opportunities and remerchandises as needed; oversees return to vendor/warehouse activities to reduce shrink in specialty areas. Team Development - Teaches, trains and coaches associates; partners to source and hire store talent; supports training and development, addresses performance issues, and fosters a One Team culture. Performance Standards - Maintains standards across shrink, safety, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance. Core Competencies To achieve success at JCPenney, a Sales Floor Supervisor should demonstrate: Growth Mindset: Proposes new ideas, embraces change, and motivates others to improve. Critical Thinking: Applies business and retail knowledge to drive goals; uses fact-based analysis to guide decisions. Leadership: Fosters teamwork, recognizes achievements, and coaches others; upholds high performance standards. Accountability: Builds positive relationships, listens first, and delivers customer-focused solutions. Excellence in Execution: Develops plans, delegates effectively, and communicates expectations. Driving Results: Acts with urgency, sets ambitious goals, and pursues continuous improvement. What You Get If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, eligible associates receive eight paid holidays per calendar year. Some benefits require meeting eligibility criteria; please visit the benefits site for details. About JCPenney JCPenney is a shopping destination for diverse, working American families. The company offers a broad portfolio of fashion, apparel, home, beauty, and jewelry, with personal services including salon, portrait and optical. JCPenney operates more than 650 stores in the U.S. and Puerto Rico and has a global presence with jcp.com. Pay Range USD $22.50/Hr - USD $28.13/Hr. Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries Retail #J-18808-Ljbffr JCPenney

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