Role: Senior Consultant SSPA Escalations Specialist
Location: Bellevue, WA (Remote will work)
Job Type: Contract
About the Role
We are hiring a Senior Consultant / SSPA Escalations Specialist for our client, Microsoft, supporting the US geography. The role focuses on managing escalations related to data privacy, supplier security, and compliance under the Supplier Security & Privacy Assurance (SSPA) program.
Roles & Responsibilities
Deliver services in alignment with the Supplier Security & Privacy Assurance (SSPA) Program Guide and all associated DTPs/SOPs/KAs.
Identify opportunities to schedule calls/meetings with suppliers or internal teams to expedite delivery and reduce lead times.
Conduct quality checks and provide refresher training to team members as needed.
Provide expert-level support in compliance and audit requirements (DPR, INA, SAAS, PCI).
Maintain and exceed SLA and KPI targets consistently.
Support the team in creating or updating DTPs/SOPs/KAs and perform UAT for internal and external tools.
Qualifications & Experience
Graduate in any stream with 4+ years of relevant experience in program/project/stakeholder/user management and handling escalations.
Experience in customer support and ticket management preferred.
Preferred certifications: CIPP or CISSP.
Strong analytical, logical, and problem-solving skills with proven customer-facing experience.
Ability to collaborate effectively with international, cross-functional teams
Thanks
Rakesh Pathak | Senior Technical Recruiter
Phone: 609-360-2642
Rakesh.pathak@ampstek.com|