Job Description

Sr. Manager, HR Process Optimization

Location: Weston, FL | Employment Type: Full-Time

At DHL eCommerce , our people are the heart of everything we do. Every contribution matters, and together, we make DHL the world’s #1 logistics company.

We’re proud to be Certified as a Great Place to Work and recognized as a Top Employer . Our culture thrives on collaboration, innovation, and a shared commitment to creating an environment where everyone can succeed. When you join us, you’re not just building a career, you’re joining a team that values your growth, well-being, and work-life balance.

About the Role

As Sr. Manager, HR Process Optimization , you’ll lead strategic initiatives that enhance the Employee and Manager Experience throughout the entire employee life cycle. Your mission? To make HR processes smarter, faster, and more impactful—so our people can focus on what they do best. This role is perfect for a forward-thinking leader who loves solving complex challenges, driving change, and shaping the future of HR operations.

What You’ll Do:

• Serve as a trusted advisor within the HR Leadership Team (HRLT), identifying opportunities for continuous improvement.
• Design and implement strategies to optimize HR processes, aligning them with business objectives.
• Lead end-to-end process improvement projects, from planning to execution and evaluation.
• Drive change management initiatives to ensure smooth adoption of new systems and processes.
• Provide data-driven insights to support critical decisions and major HR programs.
• Partner across departments to connect HR strategies with broader business goals.
• Oversee special projects, HRLT workshops, and strategic initiatives.
• Review and enhance the employee life cycle for efficiency, consistency, and an exceptional experience.
• Innovate with tools like SmartConnect to streamline HR processes.
• Manage HR Quality Surveys (HRQS) and analyze results for actionable improvements.
• Support Top Employer and Great Place to Work certifications by driving engagement and continuous improvement.

What You Bring:

• Bachelor’s degree in Business, HR Management, Engineering, or related field (Master’s preferred).
• 8–10 years of experience in project management and process optimization.
• Strong analytical skills with proficiency in tools like Power BI .
• First Choice or Six Sigma certification preferred.
• Exceptional communication, leadership, and change management skills.
• Ability to influence stakeholders and drive cross-functional collaboration.
• A passion for creating a seamless, positive experience for employees and managers.

Why DHL eCommerce?

• Competitive compensation and benefits.
• A culture built on respect, collaboration, and growth.
• Opportunities to make a real impact on the employee experience.
• Work with a team that values innovation and continuous improvement.

📩 Apply now and be part of something bigger. Join us and help shape the future of HR at DHL eCommerce.

Equal Opportunity Employer - Veterans/Disability

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