Job Description
Mirage is the leading AI short-form video company. We’re building full-stack foundation models and products that redefine video creation, production and editing. Over 20 million creators and businesses use Mirage’s products to reach their full creative and commercial potential.
We are a rapidly growing team of ambitious, experienced, and devoted engineers, researchers, designers, marketers, and operators based in NYC. As an early member of our team, you’ll have an opportunity to have an outsized impact on our products and our company's culture.
Our Products
Captions
Mirage Studio
Our Technology
AI Research @ Mirage
Mirage Model Announcement
Seeing Voices (white-paper)
Press Coverage
TechCrunch
Lenny’s Podcast
Forbes AI 50
Fast Company
Our Investors
We’re very fortunate to have some the best investors and entrepreneurs backing us, including Index Ventures, Kleiner Perkins, Sequoia Capital, Andreessen Horowitz , Uncommon Projects, Kevin Systrom, Mike Krieger, Lenny Rachitsky, Antoine Martin, Julie Zhuo, Ben Rubin, Jaren Glover, SVAngel, 20VC, Ludlow Ventures, Chapter One, and more.
** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Union Square)
We do not work with third-party recruiting agencies, please do not contact us**
About the role:
We’re looking for our very first strategic and relationship-driven Account Manager to join our Sales team. In this role, you’ll serve as the primary point of contact for a portfolio of key customers, helping them realize value through our platform while ensuring long-term satisfaction, retention, and growth. You'll act as a trusted advisor, aligning our product capabilities with customer goals, and working cross-functionally to deliver a seamless customer experience. This is a high-impact role where your contributions will directly shape customer outcomes and business success.
Key Responsibilities:
Own Customer Relationships: Manage and grow relationships with strategic accounts, cultivating champions and engaging stakeholders across all levels of the organization
Drive Product Adoption: Develop and implement enablement strategies that increase customer adoption, engagement, and long-term value realization
Act as Strategic Advisor: Guide customers in aligning our platform with their business goals and evolving needs, providing consultative support and best practices
Commercial Management: Lead renewal processes, negotiate contract terms, and identify upsell opportunities to meet revenue and retention targets
Enable Customer Success: Deliver training and education tailored to customer maturity and use cases; create scalable experiences that drive product fluency
Collaborate Cross-Functionally: Partner with Sales, Product, Engineering, Support, Legal, and Customer Success teams to deliver a cohesive and impactful experience
Influence Product Strategy: Channel customer feedback to internal teams to shape the product roadmap and improve overall customer experience
Requirements:
4+ years of experience in Account Management, Customer Success, or a similar customer-facing role in a B2B SaaS or tech
Proven success managing accounts and driving renewals and expansions
Strong communicator who can influence both technical and executive stakeholders
Analytical and data driven, with a bias toward insight-led action
Adaptable, proactive, and thrives in fast changing environments
Builds trust through transparency, accountability, and customer focus
Curious, humble, and committed to continuous improvement
Comprehensive medical, dental, and vision plans
401K with employer match
Commuter Benefits
Catered lunch multiple days per week
Dinner stipend every night if you're working late and want a bite!
Grubhub subscription
Health & Wellness Perks (Talkspace, Kindbody, One Medical subscription, HealthAdvocate, Teladoc)
Multiple team offsites per year with team events every month
Generous PTO policy
Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please note benefits apply to full time employees only.
Compensation Range: $130K - $160K
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