Job Description

Location: Miami Beach, FL

Compensation: Competitive base + bonus + premium benefits

Type: Full-Time | Confidential Hire

A distinguished real estate firm is quietly seeking a Director of Concierge to lead operations at a newly launched destination on Miami Beach.

This is not a traditional concierge role.

This is about setting the tone, defining the experience, and building a culture of service from the inside out—where luxury, precision, and human connection are at the core of everything.

You will be the face and the force behind an environment that blends five-star hospitality with design-forward living. Every interaction, every detail, every activation, you own it. You elevate it.

Key Responsibilities:

• Lead and mentor a concierge team to deliver seamless, five-star service
• Curate partnerships, perks, and programming that surprise and delight
• Act as the liaison between high-profile tenants and ownership
• Oversee amenity spaces and service delivery with hotel-level discipline
• Design experiences that build community and deepen loyalty
• Implement guest-tech and CRM tools to personalize service at scale
• Manage VIP requests, escalations, and daily operations with elegance and poise

You Bring:

• 5+ years in luxury hospitality, lifestyle management, or premium concierge settings
• A presence—professional, gracious, composed under pressure
• The Golden Keys
• Experience leading service teams with high expectations and high reward
• Strong knowledge of local culture, service partners, and lifestyle experiences
• A natural ability to anticipate needs and exceed them
• Familiarity with service platforms and hospitality tech tools

This is for the operator who wants more than a title—who wants impact, ownership, and to represent excellence at the highest level.

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