Commercial Lines Customer Service Rep Job at Insure My Food, Austin, TX

WVV4WHhHakVxNk5SRkVVNzQ2YStTcjc4b2c9PQ==
  • Insure My Food
  • Austin, TX

Job Description

We’re seeking a proactive, collaborative individual with a solid understanding of commercial insurance to support our food industry clients with exceptional service. The Insure My Food division of Whorton Insurance specializes in insuring food and beverage businesses, including restaurants, CPG (consumer packaged goods), mobile food vendors such as food trucks and trailers, bars, craft breweries and wineries, and commissary kitchens. Our mission is to provide affordable and easy insurance solutions tailored to the unique needs of the food and beverage industry. We are proud to support our clients in protecting their businesses and ensuring their continued success.

The  Customer Service Representative  at Whorton Insurance Services is a full-time hybrid role position for a Commercial Lines Customer Service Representative based in Austin. As a Commercial Lines Customer Service Representative, you will handle client inquiries, process policies, renewals, and provide outstanding customer service. Your day-to-day tasks will include responding to customer inquiries via phone and email, updating policy information in AMS360, assisting clients with certificates, and providing quotes for new business. 

 

Benefits/Perks

  • Competitive Pay
  • Professional Development
  • Job Stability in a Growing Industry
  • Private office in a professional environment
  • Hours are 8 to 5 Monday-Friday, with a 1-hour lunch break
  • Paid time off for holidays and personal days
  • Vacation/Sick/PTO, 401k, 100% health insurance paid
  • Hybrid work from home is offered upon completing the initial time period of work

 

Responsibilities

  • Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation and certificates.
  • Answer customer calls and correspondence regarding new or existing insurance policies and certificates.
  • Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
  • Review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
  • Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
  • Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
  • Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
  • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system ( AMS360 ).
  • Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.

 

Qualifications

  • Hold the insurance license (or working towards getting a license) required by your state and have a minimum of one year of commercial lines insurance account management experience, or comparable work experience.
  • Demonstrate knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
  • Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
  • Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, as well as the ability to handle difficult situations with customers and solve complex problems without direct supervision.
  • Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.

Job Tags

Holiday work, Full time, Work experience placement, Monday to Friday,

Similar Jobs

Williams Lea

Corporate Concierge Job at Williams Lea

Williams Lea is hiring for a First Impression Associate for our Los Angeles office to work Monday to Friday, 7:00 am to 4:00 pm! Pay: $25.65 - $27.00/hour Benefits: ~ Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug...

Amazon.com Services LLC

Manager, Public Policy Job at Amazon.com Services LLC

 ...DESCRIPTION Work hard, have fun, and make history with Amazon Public Policy. The Manager, Public Policy will have the responsibility to help develop and execute Amazons public policy efforts to support Project Kuiper and satellite broadband connectivity at the federal... 

Indorama Ventures: Indovinya

Senior Research Scientist Job at Indorama Ventures: Indovinya

 ...these problems. What are we looking for in the ideal candidate?~ BS in Chemistry, Chemical Engineering, Material Science, Biochemistry, or Polymer Chemistry/Engineering strongly preferred plus 12 years relevant experience. ~ M.S. in Chemistry, Chemical Engineering... 

Odoo

Customer Care Associate (French) Job at Odoo

 ...are not duplicating efforts. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume...  ...certified mental health professionals ~$100 towards a work-from-home office setup ~ Evolve in a nice working atmosphere with a... 

Omnicom Media Group

Associate Media Director, Ptarmigan Media (New York) Job at Omnicom Media Group

 ...Join to apply for the Associate Media Director, Ptarmigan Media role at Omnicom Media Group 1 week ago Be among the first 25 applicants...  ...agency ~ Knowledge of 360 cross-functional media inclusive of Digital media (including Search, Social, Video, Content, Display), Print...