Job Description

Job Description

Job Description

Auto Glass Service Dispatcher

Mel's Auto Glass is currently seeking a reliable and detail-oriented Dispatcher to support our ongoing growth and expansion. In this role, you will serve as a key point of contact between our customers and internal teams. Strong communication skills, a solid understanding of logistics, leadership skills to manage technicians and the ability to remain composed under pressure are essential for success.

As a Dispatcher, you will assist with scheduling daily jobs, maintaining smooth communication, and ensuring top-tier service for our customers and team members.

Essential Duties & Responsibilities:

• Communicate clearly and professionally with customers, technicians, and team members daily.
• Read, comprehend, and write simple instructions and correspondence.
• Present information effectively in one-on-one and small group settings.
• Implement and maintain an efficient and organized dispatch system.
• Schedule shop and mobile service work to maximize productivity, aligning with company policies and technician skill levels.
• Maintain technicians' efficiency and productivity.
• Prioritize and manage warranties to ensure prompt and proper handling.
• Ensure accurate repair order documentation and proper completion of paperwork.
• Monitor job status regularly, update timelines or cost changes, and communicate updates to the service advisor and/or customer.
• Maintain timely, professional contact with customers throughout the service process.
• Review completed repair orders to verify accuracy and completeness.
• Open and close repair orders efficiently.
• Ensure technicians follow warranty and material handling procedures.

· Coordinate with the parts department for special orders and schedule appointments promptly upon part arrival.

• Maintain high customer satisfaction and service excellence.
• Support safety, housekeeping, and OSHA Right-to-Know policies within the service department.
• Keep the work area clean, organized, and compliant.
• Perform other duties as assigned.

Key Qualifications:

• Strong verbal and written communication skills are required.
• Excellent customer service and problem-solving abilities.
• Ability to stay calm and effective in high-pressure situations.
• Basic understanding of scheduling, logistics, and dispatch operations.
• Computer Skills, Excel, GPS programs
• Previous experience in dispatch, customer service, or auto service environments is preferred but not required.
• Automobile knowledge is helpful
• Knowledge of the Tri-State Area

Work Environment:

• This is an on-site position; remote work is not available .

If you are organized, customer-focused, and thrive in a fast-paced environment, we invite you to join our team and grow with us!

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