Job Description

POSITION DETAILS:

LOCATION:  Remote, in Portugal

DEPARTMENT:  Software Engineering

REPORTS TO: VP of Software Engineering 

POSITION SUMMARY: Broadvoice is looking for an AI Engineer specializing in Large Language Models (LLMs) to lead research and development initiatives aimed at enhancing both our internal processes and customer-facing products. This role involves experimenting with state-of-theart LLMs, optimizing their performance, and integrating them into scalable solutions that drive innovation in cloud communications.

YOUR DAY-TO-DAY:

• Research and experiment with LLMs (e.g., OpenAI, Anthropic, Mistral, Llama) to identify potential applications in automation, customer interactions, and internal processes.


• Develop and fine-tune LLM-powered solutions, focusing on areas such as chatbots, intelligent assistants, and knowledge retrieval.


• Apply prompt engineering techniques to improve model performance for Broadvoice’s use cases.


• Explore and implement retrieval-augmented generation (RAG) approaches, integrating LLMs with structured company knowledge bases.


• Collaborate with engineering and product teams to integrate AI-powered features into Broadvoice’s products and services.


• Stay updated on emerging AI trends and assess third-party AI tools that could accelerate development.

WHAT YOU BRING TO THE TEAM:

• Master’s in Artificial Intelligence, Computer Science, Data Science, or a related field (or equivalent experience).


• Proven experience working with LLMs, NLP and machine learning.


• Strong experience with Node.js (JavaScript/TypeScript) and working with RESTful APIs and WebSockets.


• Knowledge of vector databases (e.g., Pinecone, Weaviate, FAISS) and retrievalaugmented generation (RAG) methodologies.


• Experience with fine-tuning and deploying models in cloud environments (AWS, Azure, or GCP) is a plus.


• Passion for exploring and implementing the latest advancements in AI and LLMs.


• Critical thinking and problem-solving mindset.


• Strong communication skills.

WHY BROADVOICE?

At Broadvoice, we believe in more than just work. We’re committed to creating an environment where you can grow, learn, and make an impact while enjoying a balanced and fulfilling life. At Broadvoice, you’re not just joining a company, you’re joining a place where our success is your success, and your potential has no limits.

Grow Your Career

Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.

Enjoy Flexibility

We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.

Community & Culture

Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.

Make an Impact

With us, your ideas are heard and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice’s future.

READY TO JOIN US?

Are you ready to join a passionate and talented team to build the future of Broadvoice?

If you’re a strategic thinker, a collaborative leader, and have a talent for driving impactful results, we’d love to meet you! Apply now to become part of a forward-thinking company that’s growing and empowering its people across all roles and departments.

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